Understanding Our Returns & Exchanges Policy

We want you to love your purchase.

If you’re not completely satisfied, we accept returns within 7–14 days of receiving your order (adjust timeframe as needed), provided that:

• Items are unworn, unwashed, and in original condition

• All tags are attached

• Proof of purchase is provided

Please note:

• Sale items may be final and not eligible for return

• Shipping fees are non-refundable unless the item is faulty

To initiate a return or exchange, please contact us with your order number and reason for return. Once approved, further instructions will be provided.

Eligibility Criteria for Returns & Exchanges

Our returns & exchanges policy is designed to give customers peace of mind when shopping. To be eligible, items must be unused, in original packaging, and returned within 30 days of purchase. Certain products may have specific return conditions which will be clearly stated at the time of sale. Ensuring your item meets the eligibility criteria helps us process your request swiftly and efficiently, minimizing wait times and inconvenience.

Step-by-Step Returns & Exchanges Process

To initiate a return or exchange, start by contacting our customer service team via email or phone. We'll guide you through the necessary steps, including filling out a return form and packing your item securely. Once we receive your return, we will inspect it and notify you of the approval status. Approved returns will be refunded or replaced promptly according to your preference. This structured process ensures a hassle-free experience for every customer.

Refunds and Shipping Fees

Refunds are issued using the original payment method once the returned product passes inspection. Please note that shipping fees are typically non-refundable unless the return is due to our error. If you opt for an exchange, we handle the shipping fees for the new product delivery. We strive to keep the returns & exchanges process transparent with no hidden charges, so customers always know what to expect. Your satisfaction remains our top priority throughout.